Ricardo Henriques is a Business Transformation Leader and he is responsible for Process Intelligence program since 2017 working on the Customer Experience visualization and Sales to Debt revenue cycle. He is also the co-author of “Process Mining in Action”.
Ricardo Henriques from EDP Comercial has been around process mining for a couple of years now. In this episode Ricardo discusses the importance of the proper and cross-department governance model for successful process mining, obsessiveness with finding value or how to take findings and apply them on designing a chatbot!
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