Episode 24

Building The Stage for The Business with Ricardo Henriques, EDP

December 8, 2021
Mining Your Business

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Our special guest

Ricardo Henriques

Ricardo Henriques is a Business Transformation Leader and he is responsible for Process Intelligence program since 2017 working on the Customer Experience visualization and Sales to Debt revenue cycle. He is also the co-author of “Process Mining in Action”.

Ricardo Heneiques

featuring

Ricardo Henriques

Business Enablement & Transformation Lead

Episode Content

Ricardo Henriques from EDP Comercial has been around process mining for a couple of years now. In this episode Ricardo discusses the importance of the proper and cross-department governance model for successful process mining, obsessiveness with finding value or how to take findings and apply them on designing a chatbot!

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Jakub Dvořák

Data Science Team Lead

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