Process Mining

Process Mining Services

We make Process Mining work. With over 350 process implementations, we know exactly what the crucial parts of a successful Process Mining initiative are

What is Process Mining?

Process mining is a technique designed to discover, monitor, and improve processes by extracting available knowledge from the event logs in IT systems.

How does Process Mining work?

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Most operational systems record every detail of what happens in a process. Think of these activities as “digital footprints” people leave behind as they move through a process. Process Mining captures the digital footprints from any number of systems throughout an organization. It organizes them in a way that shows each step of the journey along with any deviations from the expected path. 

Why is process transparency so important?

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An incomplete view of the performance of a business process can lead to misguided decisions and costly mistakes. The ever-increasing complexity of business process transformations and optimization poses a tremendous challenge for process transparency, control, and efficiency. Using state-of-the-art Process Mining Technologies, we increase the transparency of your processes giving you greater control over business operations.

What comes after transparency?

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Based on data-driven insights from top-down and bottom-up perspectives, we define and prioritize process optimization measures in order to tackle process bottlenecks. By using the Celonis Action Engine we directly support your operativity via smart messages exactly where and when they are needed. 

Why Process Mining?

  • Process Mining provides you with data-driven insights 
  • It works on top of your existing systems 
  • Accurate, fast, and cheap in comparison to its alternatives 

What are common business processes?

The most common business processes include O2C (Order to Cash) and P2P (Purchase to Pay). Every enterprise most likely has these processes as their core, there are many more, such as Accounts Receivable, Accounts Payable, Procurement, Order Management, and Inventory Management processes. What is common among all these processes? Processand’s experts will help you optimize all of these processes to help you achieve excellence

Why Processand?

Founded in 2017 by former Celonis data scientists and business developers, Processand was built entirely to ensure the clients' success with the Process Mining technology. Our expertise comes right from the development source and we have one of the most extensive track records in the world.

We are platinum and the most experienced Celonis implementation partners.

Trusted by over 100 enterprises with over 350 processes implemented.

Headquartered in Munich - with offices in Europe, US and Asia - Processand is on a mission to help enterprises turn their raw data into tangible business value. 

Begin your Process Mining journey with a partner you can trust

Every journey begins with the first step. Let our team of highly experienced Process Mining veterans guide you through the rough parts of the road ahead and help you realize maximum ROI

1
Organizational fit

Make sure your Process Mining initiative is set up to perfectly fit into your company's culture and working processes.

2
Data collection

We help you extract the necessary data from a large variety of IT systems, whether they are on-premise or in the cloud.

3
Data transformation

Our extensive knowledge in different processes and systems provides you with quality event log creation for any given business or custom process.

4
Analysis

Based on many transformation projects, you can rely on a large Processand best-in-class use case repertoire to ensure value-driven analyses for your organization.

5
Value and Discovery

Based on the insights we can produce for you, our value discovery framework provides you with data-driven insights and long term process optimizations.

6
Processand care program

In order to extend the process mining success in your organization, we support you with our "Processand Care" program after the initial process implementation.

How it works

Collect

Every interaction inside the transactional systems of your business (like SAP, Oracle, Salesforce, ServiceNow, etc.) leaves "digital footprints" - raw data that can be transformed into a history of actions.

The first stage of Process Mining involves data engineers establishing a continuous data link to key data sources (through pre-build connectors and APIs), extracting and transforming raw data into an event log

Event logs have three parts

Process Mining technology aggregates these event logs and reconstructs process flows across your whole organization as they happened - every time they happened.

An Activity

A timestamp

An object ID

Discover

Analysing event logs at scale renders your whole process environment in a level of detail that whiteboards, interviews, and process mapping software could never provide— every step of every process, every time it’s ever been executed.

In the second stage of Process Mining, data analysts methodically quantify the sum total of your process environment: every case, pathway, variation and error, as well as their business impacts. 

Points of friction

(and their root causes)

Optimal process flows

(and every deviation from them)

Business outcomes

(for initial conditions and corrective actions)

All of this happens across a few different steps: 

Process discovery 

Build a complete picture of every process by exploring an interactive visualization of key metrics, like: 

  • Volume of cases/items in the process
  • Total value of cases/items in the process
  • Number of steps in the process
  • Number of different paths (“variants”) that cases/items take through the process
  • Number of cases/items that flow through each variant
  • Visualization of steps and variants

Process analytics 

Use powerful AI to understand the root cause (and enhancement opportunity) of every process variation, determine its operational significance and prioritize your response according to its impact on meaningful KPIs tied to key business outcomes, like: 

  • On-time delivery
  • Working capital
  • Customer satisfaction
  • Risk reduction
  • Operating costs
  • Automation rates

Enhance

The variations and root causes identified during the Discover phase form the basis of enhancement opportunities—practical actions that remove friction and automate flow for your human and digital work forces.

In the third stage of Process Mining business users leverage AI and machine learning models to execute these enhancement actions across all relevant transactional systems within the same Process Mining interface.

These actions could be in service of: 

  • Correcting errors
  • Removing erroneous steps (or adding new ones)
  • Reducing manual effort
  • Improving orchestration, standardization and governance
  • Increasing rates of automation 

Monitor

Continual improvement is central to Process Mining—discovery, analysis and enhancement are on-going activities that keep your processes in tight lockstep with your evolving business needs.

In the fourth stage of Process Mining, executives and managers measure and monitor process performance toward KPIs and business outcomes.

  • Hold teams accountable to progress against targets

  • Course-correct in real time

  • Grow engagement across different teams

  • Build demand for further Process Mining initiatives across the business

  • Communicate success upward and outward 

Learn More About Process Mining.

Get in touch

Begin Your Process Mining Implementation

With over 350 process implementations, we know exactly what the crucial parts of a successful Process Mining initiative are

Alexandra Tyrkich

Data Science Team Lead

Data processing

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