Episode 22

How Processes Should be Refocused on the Main Actors - People, Mirko Kloppenburg, Lufthansa

November 10, 2021
Mining Your Business

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Our special guest

Mirko Kloppenburg

Mirko Kloppenburg is the founder of New Process Lab, a community where everyone can learn more about the power of human-centric processes. This has been made possible through his 20 years of experience with Lufthansa group.

Mirko Kloppenburg


Mirko Kloppenburg

Founder of New Process Labs

Episode Content

Processes revolve around people. However, sometimes we keep forgetting that in the flood of technology and robots helping us along the way. Mirko Kloppenburg from Lufthansa, author of New Process Lab will discuss why people, not technology, should stay upfront while presenting his trademark guideline called the New Process Checklist. 


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Jakub Dvorak

Jakub Dvořák

Customer Success Manager

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