Episode 57

Process Mining at IKEA Retail (Ingka Group): Insights and Opportunities with Tim Hills, CoE Lead for Process Mining

March 29, 2023
Mining Your Business

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Our special guest

Tim Hills

Tim Hills is a highly skilled Process Development Manager with extensive experience in the retail industry. He is particularly adept at data analysis, performance management, customer service, business analysis, and business process mapping. Tim holds a BSc (Hons) degree in Mathematics and Computer Science from the University of Kent at Canterbury. This combination of education and expertise has made him a valuable member of the Ingka team, contributing significantly to their success in process development and management.


Tim Hills

CoE Lead for Process Mining at Ingka Group

Episode Content

In this episode, we had the pleasure of speaking with Tim Hills, CoE Lead for Process Mining at Ingka Group, about the future of Process Mining at IKEA Retail (Ingka Group) and the exciting opportunities it presents.

As one of the world's largest furniture retailers, IKEA has been constantly improving its operations through process optimization. Celonis Process Mining, in particular, has become a key tool in achieving this goal, and Tim Hills has been at the forefront of this effort.

Tim shares his insights on how Process Mining is used at IKEA to analyze and optimize business processes, the challenges and opportunities presented by this approach, and the future of Process Mining at IKEA.

If you're interested in Process Mining, data-driven analysis, and improving your business operations, this episode is a must-listen. Tune in now to hear from Tim Hills, an expert in process development and management in the retail industry.


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Jakub Dvorak

Jakub Dvořák

Customer Success Manager

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